Customer Service Advisor 

Do you want to…?

• Play a vital role in a young, innovation-focused education company?
• Make a difference to the lives of thousands of people around the world?
• Be part of a small team working closely with learners and customers?
• Be part of a digital movement changing how people learn?

What we do

We are the UK’s leading Medical English provider. Our services enable thousands of medical professionals around the world to work, travel, study, research, develop themselves, and communicate with each other in English, the lingua franca of medicine. 

Our online training and courses enable nurses and doctors to pass the exams they need to work in the UK and elsewhere, providing critical support to the NHS at a time of severe shortages.

About the role

We’re looking for a dynamic, organised individual who can look after our customers and make a lasting contribution to a fast-growing, innovative company.

We offer a competitive salary with plenty of reward for success, a company laptop, and on-going training and support. You will be based at the Sussex Innovation Centre on the Sussex University campus at Falmer, Brighton.

What will you be doing?

• Deal with new customer enquiries by phone and email
• Process orders made through the website or by phone
• Help existing customers with technical queries relating to online courses
• Coordinate individual online courses and assessments
• Work with Programme Manager to improve the user experience
• Support Programme Manager in setting up new courses and assessments
• Assist with administration of self-study and tutored online courses
• Compile and analyse reports for organisational clients

What skills and experience do you need?

• Competent user of Microsoft Office suite, proficient in Excel
• Competent user of online databases and cloud-based services
• Excellent verbal and written communication skills
• Excellent time management skills
• Fantastic attention to detail
• Strong ability to build rapport with customers
• Educated to degree level

 Hours – 37.5hours

Salary - £18.5k

Start date - August 2018

Application deadline – 22^nd July 2018

 Apply now with CV and cover letter outlining why this role should be yours to Beth Cureton (Programme Manager) beth@specialistlanguagecourses.com.